1and1 UK User Reviews

I am beyond frustration with this company. I have been using 1 and 1 for several years, but the real problems started when we set up one of their ecommerce shops. The customer support for these shops is a total disaster. I would say joke, but it has cost us hundreds in phone bills to get ABSOLUTELY NOWHERE. I can stay on the phone for 45 minutes while the support person leaves me on hold to go and 'check' something, i.e. they haven't a clue how to solve the problem. I've lost count of the number of times I have hung up on them. When they do eventually concede that they can't solve the problem they say they will 'escalate' the matter to their 'specialist support people'. An even bigger joke. If they do bother to respond, it's just with emails asking question after question. I think they all have the same training - give the customer the runaround for long enough, they will just get fed up and go away. I wouldn't mind if the problems were caused by my own lack of knowledge, but they are not. If the shop templates were so easy and reliable, why then can't the customer service people fix the problems I raise? Where is their technical knowledge. I've had enough now and I intend to do something about them by whatever means I can, including Twitter, Watchdog, etc. They are impacting on our business. The only thing they seem capable of getting right is their ability to take money out of our bank account on a regular basis. Their cancellation process is also disgusting. They make it so difficult for people to cancel anything and they also refuse to cancel anything immediately.