Easyspace Review

Easyspace Reviewed

Easyspace was formed in 1997 and is one of the first UK web hosting companies in the market place. Part of the Europe wide iomart Group, Easyspace has a strong sense of identity with a customer focused culture. The company says this fosters an excellent working environment that is reflected in excellent customer service.

The company is one of the largest in Europe, handling up to 300,000 customers a day from five data centres at London, Glasgow, Nottingham, Maidenhead and Leicester.

Products and Services

A full range of web hosting services is available from hosting a single domain to cloud computing.

Four hosting packages are offered on Windows or Linux servers starting with a basic service for a single domain through enhanced packages to full-blown business Virtual Hosting and Dedicated Hosting. Customers can tweak the packages to suit their hosting needs – like adding FrontPage extensions and MySQL, MS Access or SQL databases.

Family or friends can buy Easyspace ‘domain gift vouchers’ as presents that can be put towards the cost of any hosting product or service.

Benefits of Easyspace

Easyspace target personal, and business customers and offer professional Virtual Hosting and Dedicated Hosting to web professionals and designers.

Depending on your online objectives and experience, e-commerce is particularly well supported with turnkey shops, web design assistance.  Each hosting package includes a free TLD.

Standard features for all customers include free Google Adwords vouchers, free Mailing Manager Credits and free Fotolia images plus an FTP client.

Easyspace hosting also has specific support for WordPress – but the basic web-hosting package must be upgraded to run with a MySQL database.

For developers, Easyspace offers custom error pages with every hosting service.

Reliability and Performance

Easyspace owns and manages its own web hosting infrastructure and backbone. Easyspace has a 99.9% uptime rating. The firm monitors their network, transit links and servers continually, that allows engineers to trace and fix any problems quickly.  This in-house process lets Easyspace maintain high uptime on all dedicated servers – the company does not comment on shared or virtual server uptime guarantees. Web sites are also backed up daily and have load balancing on all packages.

Customer Service and Support

Easyspace has several customer support channels –

• An online, searchable knowledge base for FAQ inquiries
• Video tutorials demonstrating email and hosting configuration
• ‘Easy Assistant’ – a remote desktop app that let’s a technician directly access your Pc or laptop online plus access to technical, design and e-commerce experts
• An online customer forum
• 24/7 Telephone support
• Email and online chat ticket support

Web Hosting Features

Easyspace offers Dedicated Hosting, Virtual Hosting and Shared Hosting on Linux or Windows servers. To help customers decide the best hosting solution for their needs, technical support is available through customer service.

The company’s data centres are connected with a 1Gb a second fibre ring. Technical specifications include Cisco switching, UPS power supplies and line cards with copper and fibre gigabit links.